bd okbet's Privacy Policy

This privacy policy ("Policy") applies to all services and activities of the bd okbet platform. Any person who uses bd okbet's website, mobile application, or other digital channels is governed by this Policy.

The main purpose of this Policy is to ensure that you, our user, are fully informed about how your personal information is handled. We believe transparency about data is the foundation of a trustworthy platform.

This Policy is related to our Terms and Conditions and it is advisable to read both documents together. In the event of any conflict, the language of the specific relevant document will take precedence.

2.1 Identity and Contact Information

During account registration and verification, we collect the following information:

• Full name (as per national ID card or passport)
• Date of birth
• Mobile number
• Email address
• Residential address

2.2 Financial Information

During deposit and withdrawal processes, we collect and store mobile wallet identifiers such as bKash, Nagad, or Rocket numbers, along with transaction records. Full wallet PINs or passwords are never collected.

2.3 Device and Usage Information

The following information is automatically recorded during platform use:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Page visit times, duration, and navigation patterns
• Referral source (which link or page you came from)

2.4 Gaming Activity Information

Your betting history, game preferences, win/loss records, and bonus usage information are stored in our system. This information is used to ensure responsible gaming and to improve services.

bd okbet collects user information in the following ways:

• Directly provided: When filling out registration forms, submitting identity verification documents, contacting the support team, or sending any enquiry.
• Automatic collection: Platform usage data is recorded through cookies, session trackers, and log files.
• From third parties: Confirmation information received from payment processors and identity verification services.

The information we collect is used for the following specific purposes:

• Creating accounts, confirming identity, and maintaining login security.
• Processing deposits, withdrawals, and other transactions.
• Properly providing bonus and cashback offers.
• Detecting and preventing suspicious activity and fraud.
• Providing customer support and resolving complaints.
• Improving platform performance and personalising the user experience.
• Following responsible gaming guidelines and supporting users.

We always follow the responsible gaming policy and monitor users' gaming patterns to arrange support when needed.

5.1 Security Measures

bd okbet uses industry-standard technology to protect user data. SSL (Secure Socket Layer) encryption is active in every data exchange, ensuring information remains unreadable to third parties.

• All sensitive information is stored in encrypted form.
• Server security is reviewed on a regular basis.
• Two-factor authentication applies to prevent unauthorised access to accounts.
• Access to our systems is restricted to authorised staff only.

5.2 Data Retention Period

Even after an account is closed, information may be retained for a specified period to meet legal obligations and resolve disputes. Once the retention period ends, information is securely deleted or anonymised.

bd okbet never sells your personal information or transfers it to advertisers. Information may only be shared with specific parties in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions via bKash, Nagad, and Rocket.
• Identity verification services: Specific documents to trusted verification partners to complete the KYC process.
• Technology infrastructure providers: Those who assist in operating our platform, under contractual confidentiality terms.
• Legal obligations: To comply with valid requests from government authorities or court orders.

Outside the cases listed above, your information will not be shared with any third party without your consent.

7.1 What Are Cookies?

Cookies are small text files stored in your browser. They are used to keep your session active, remember preferences, and improve platform functionality.

7.2 Cookies We Use

• Essential cookies: Required to keep login sessions active and ensure security.
• Performance cookies: Analyse how the platform is being used and help improve services.
• Preference cookies: Remember language, theme, and other personal preferences.

7.3 Controlling Cookies

You can disable cookies from your browser settings. However, please note that disabling cookies may limit some platform features and may make the login process more difficult.

Every user registered on the bd okbet platform has the following rights regarding their own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of incorrect or incomplete information.
• Right to deletion: In certain circumstances, a request to delete your information is acceptable — however, this does not apply where legal obligations exist.
• Right to object to processing: You can object to the processing of your information in specific cases.
• Data portability: You can request a copy of your information in a readable format.

To exercise any of the above rights, contact our support team via live chat or email. We provide support in Bengali and English 24/7.

bd okbet verifies the identity of all users to ensure financial security and prevent fraud. This process is known as "Know Your Customer" or KYC.

9.1 Documents Required for KYC

• Scanned copy of National ID Card (NID) or passport
• Confirmation of mobile wallet registration details
• Proof of residence document if required

9.2 Use of KYC Information

Documents submitted as part of KYC are used only for identity verification and financial security. These documents are not used for advertising or any other commercial purpose. After successful verification, copies of documents are stored in secure encrypted storage.

bd okbet strictly prohibits account registration and use of services by anyone under the age of 21. If a user is found to have provided a false age during registration, their account will be immediately closed and the related information will be securely deleted.

Under no circumstances do we knowingly collect or store information of anyone under the age of 21.

bd okbet reserves the right to update this privacy policy from time to time. In the case of significant changes, users will be notified in advance via live chat message or their registered email.

Continued use of the platform after an updated version of the policy is published will be understood as the user's acceptance of the new policy. We therefore advise you to review the policy regularly.

If you have any questions, feedback, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali and English
• Email: [email protected]

To learn more about our privacy and data protection practices, visit our About Us page. The FAQ section may also be helpful for answers to common questions.